QR Code Sign Swap and Printer Removal (Return Center)

Provided in Shipment: Top Sign (QR Code), (6) Push-in Clips, Padlock Key.

Tools Required: 3/8” socket wrench, 6” socket extension, pliers.

1: Find the PrimoWater Return Center with the old top sign (no QR Code on it) and printer.

2: Determine if the printer is currently working or not by putting your hand in the return slot and push both actuators at the same time. If a receipt prints out, then it’s working. At the end of this process, there will be a question on your verification form if it was working - PrimoWater just wants to collect this data.

3: Unplug the power cable from the outlet.

4: Use the silver padlock key to open the front door (key is found in the zip bag with push-in clips). If there are excess water jugs inside the Return Center, you may need to remove them to access the printer.

4: From inside the Return Center, remove the 4 nuts from the mounting bracket for the printer using a 3/8 socket wrench. You’ll need a 6” extension to reach the upper nut on the return chute side.

5: Remove the entire printer with mounting bracket and the power cable and set aside.

6: Remove the existing top sign by removing the push-in clips. Tip: it’s easier to break off the backside of the clip first, then remove it.

7: Install the new QR Code Top Sign using the provided 6 push-in clips. This new sign will cover the opening from where the printer was located.

8: Shut the front door and lock the padlock.

9: Clean up the area. Dispose of the printer and old sign in the back of the store, typically in their receiving area.

10. Complete your Verification Form in FastField mobile app (Apple or Android). Your username and password can be found in Field Nation under the Buyer’s Custom Fields.

  • You’ll need a photo confirming the printer was removed. Tip: You can put your hand through the return slot and take a “selfie” photo looking back to show the printer removed. Or take a photo of the printer itself after it was removed.

Key Return

After you have completed your work orders, place the key in the provided pre-stamped envelope and drop it in your mailbox. No rush on the return, please do so at your convenience.