Install Instructions.

You are required to follow the instructions below for all PrimoWater installations. This is the main page for the overall instructions with specific Displays & Return Center instructions included below.

STEP 1. Check-In with management

1:  Before finding a store manager, review your work order to determine the type of unit(s) you will be installing.  Combo Units and Return Centers may have printers that require plugging into an outlet. Also review the “Machine Brand” field as the store may receive different Primo Brands (ie. Poland Spring, Zephyerhills, Deer Park, etc). All instructions are exactly the same regardless of the branding.

2:  Head to the Customer Service desk and ask for the Head Store Manager (or a Manager on Duty if they’re not available).  Inform the manager you’re there to install a new PrimoWater display that has been shipped to their store and should be back in their receiving area.

3:  Review your FN Work Order under the Buyer’s Custom Fields and you will find the Scope of Work for this install. Then consult with the Store Manager and confirm an install location that they approve.  In some cases, if a pre-install site survey was completed, it would be uploaded to your work order. If a survey is attached, review it with the Store Manager and confirm they agree with the install location.

➡ If a Store Manager refuses the installation, call or text KSG immediately at (720) 370-2760.   Then skip to Step 5 to open up the Installation Form in the mobile app.  You will need to ask for the Store Manager’s email address, phone number and take notes.

4:  Ask for their full name and title.  You will need to put this into your Install Verification Form at the end.

STEP 2.  Find delivered unit in Receiving Area

1:  Head to the store’s Receiving Area (back of store) and ask an employee where the new PrimoWater unit is located, then ask them for a pallet jack.  The display is shipped on a pallet and you’ll need a pallet jack to move it to the front of the store.

➡ If installing a 12-Count Display, it will be shipped in two boxes (one for the unit, one for the signage) and no pallet jack is needed.

2:  Using a pallet jack, move the display to the Install Location.

STEP 3.  Installation

Find the display type for each unit you are installing, then select the link below for each specific unit’s instructions.

STEP 4.  Disposal of old unit

1:  Place the old/damaged unit on the same pallet that the new unit was shipped on and return it to the Receiving Area.

2:  Work with store management to determine if the damaged unit should be disposed of or if it should be returned to Primo Water.

➡ Good Condition:  If it is in good enough condition to be refurbished, keep the old display on the pallet the new unit came on and leave it in the Receiving Area.  You will need to get the Store Manager’s email address for them to receive a return shipping label, which you’ll enter in the Installation Form in Step 5.

➡ Bad Condition:  Ask the Store Manager if they have a scrap metal bin.  If they do, the old display must be broken down and disposed of in their scrap metal bin.  If they do not, keep the old display on the pallet the new unit came on and leave it in the Receiving Area to be returned to PrimoWater for disposal. You will need to get the Store Manager’s email address for them to receive a return shipping label, which you’ll enter in the Installation Form in Step 5.

3:  For a bad condition unit to be taken apart for disposal in their scrap metal bin, you’ll need a mallet/hammer to assist in taking apart the display.  The displays have a pin at the top of the posts that needs to be removed, then the top can pop off.  Each of the interior racks just lift up and out.  Then the posts can be lifted up and removed from the base.  You’ll be left with 4’ x 2’ sections that can be tossed into the scrap metal bin.

STEP 5.  Complete Install Verification form

1:  Log into the FastField mobile app.  Your username and password can be found in Field Nation under the Buyer’s Custom Fields.

Download: FastField App Store or FastField Google Play

2:  In the Inbox, find the store you are currently at and complete the install verification form.  This must be completed while you are standing in front of the display.  You will need to take photos and answer questions, then submit the form before leaving the site.