Remove RC Printer & Replace Header (Return Center)
Provided in Shipment: RC Header (with QR Code), (6) Push-in Clips, Padlock Key + Return Envelope.
Tools Required: 3/8” socket wrench, 6” socket extension, Pliers, Rubber Mallet (optional)
1: Open the FastField mobile app (Apple or Android) and find the form specific to your store. Your username and password can be found in Field Nation under the Buyer’s Custom Fields. You will use the mobile app to take before, during and after photos while completing the scope of work.
2: Find the Primo Brand Return Center (outside or along the interior front wall) and take a BEFORE photo 📷 in the mobile app of the Return Center prior to starting any work. This Return Center should have the old RC Header (no QR Code on it) and a printer.
➡ There are many different brands of signage by Primo Brands (ie. Primo Water, Poland Spring, Deer Park, Arrowhead, etc). All instructions are exactly the same regardless of brand type that was sent to you.
3: Unplug the power cable from the outlet, then use the provided Padlock Key to open the front door (if there is a combination lock on the Return Center instead of the padlock, text KSG immediately for assistance). From inside the Return Center, remove the 4 nuts from the mounting bracket for the printer using a 3/8 socket wrench. You’ll need a 6” extension to reach the upper nut on the return chute side. Remove the entire printer with mounting bracket and the power cable and set aside.
4: Remove the old RC Header by breaking off the push-in clips using pliers. Tip: If you can reach the inside, it’s easier to break off the backside of the clip first using pliers, then remove it.
5: Take a DURING photo 📷 showing the printer and RC Header completely removed from the Return Center (a blank top).
6: Install the new RC Header (with QR Code) using the push-in clips provided. This new sign will cover the opening from where the printer was located. If clips are difficult to push in, use a rubber mallet to gently hammer them in (be careful, the clips can break easily).
7: Clean up the area. Dispose of the printer and old sign in the back of the store, typically in their receiving area. Make sure the RC Door is shut and locked.
8: Take an AFTER photo 📷 while standing 15’ back to show the overall Return Center, then finish the form in FastField.
9. Key Return. Once you have completed your work order(s), place the Padlock Key in the provided pre-stamped envelope and drop it in your mailbox to return to KSG. If you have a bundle of work orders, return the key as soon as your bundle is complete.
