Return Center

STEP 3.  Installation of Return Center

*Some models have a QR code on the front top sign instead of a printer. If this type of unit was delivered, you do not need to find an outlet.

1:  Check the Scope of Work under Buyer’s Custom Fields in your Work Order.  If something needs to be moved, do so now (ask a store employee for help if it’s merchandise).  If an existing PrimoWater display needs to be moved, you will need to remove all water jugs in order to shift it.  The store may receive a unit with different Primo Brands (ie. Poland Springs, Zephyrhills, Deer Park, etc). All instructions are exactly the same regardless of the branding.

2:  Slide the Return Center off of the pallet in front of the install location.  Move the pallet and pallet jack out of the way of customer traffic while you continue to work.

3:  Using a box cutter, remove the plastic wrap from the Return Center.

4:  If metal clips were shipped in a small bag inside the unit, hang the clips from the ceiling of the unit on the wire grid in order to guide the power cable from the printer to the back of the unit (only applies to units with printers).

5:  Slide the Return Center into position of the Install Location.  If placed next to an existing display, align the front edges and butt it up next to the other display.

6:  Plug the power cable into an electrical outlet.  The outlet needs to be within 10’ of the unit (only applied to units with printers).

➡ New models of the Return Center and Combo units are being shipped without printers and have a QR code on the signage instead.  These models do not have a power cable and no outlet is needed. 

7:  From the front of the unit, place your hand inside the return slot and press the two metal bars (actuators) at the exact same time and a receipt will print out.  Keep this receipt to take a photo of it in your installation form (only applies to units with printers).

8:  Confirm the front door is closed and locked. A small pad lock was shipped inside the unit.  Install the padlock on the front door.

9:  Give keys to Customer Service or Manager for them to keep.  Silver keys from the padlock and (if included) brass keys for the printer should be given to them.

10:  Clean up the site and return the pallet and pallet jack to the Receiving Area. You will need to return to the install location to complete Step 5 (Install Verification Form).

Return to main Installs page to continue instructions.