Replace RC Signage Set & Remove Printer

Provided in Shipment: Return Center Signage Set (or individual pieces), Padlock Key

Tools Required: 3/8” socket wrench, 6” socket extension, Pliers, Rubber Mallet (optional)

1: Open the FastField mobile app (Apple or Android) and find the form specific to your store. Your username and password can be found in Field Nation under the Buyer’s Custom Fields. You will use the mobile app to take before, during and after photos while completing the scope of work.

2: Find the Primo Brand Return Center (outside or along the interior front wall) and take a BEFORE photo 📷 in the mobile app of the Return Center prior to starting any work.

➡ There are many different brands of signage by Primo Brands (ie. Primo Water, Poland Spring, Deer Park, Arrowhead, etc). All instructions are exactly the same regardless of brand type that was sent to you.

3: Remove the existing signage by breaking off the push-in clips using pliers. Tip: If you can reach the inside, it’s easier to break off the backside of the clip first using pliers, then remove it.

4: Remove the existing printer. Unplug the power cable from the outlet, then use the provided Padlock Key to open the front door (if there is a combination lock on the Return Center instead of the padlock, text KSG immediately for assistance). From inside the Return Center, remove the 4 nuts from the mounting bracket for the printer using a 3/8 socket wrench. You’ll need a 6” extension to reach the upper nut on the return chute side. Remove the entire printer unit with mounting bracket and the power cable and set aside. Shut the front door and lock the padlock.

5: Take a DURING photo 📷 with the signage and printer removed from the Return Center (a blank display).

6: Attach all new signage using the push-in clips provided. If clips are difficult to push in, a rubber mallet may be used to gently hammer in the clips (be careful, the clips can easily break).

  • RC Header (QR): Attach above the door with 6 push-in clips. This sign covers up the hole from the removed printer.

  • RC Door Sign: Attach to the front door using 9 push-in clips.

  • Side Panels (x2): These come folded in half; unfold to install with 10 push-in clips per side. If the Return Center is adjacent to other displays or machines, you must slide it out, then replace both side panels.

7: Clean up the area. Dispose of the old signage and printer in the back of the store, typically in their receiving area. Make sure the door is locked again.

8: Take an AFTER photo 📷 while standing 15’ back to show the overall Return Center, then finish the form in FastField.

9. Key Return. Once you have completed your work order(s), place the Padlock Key in the provided pre-stamped envelope and drop it in your mailbox to return to KSG. If you have a bundle of work orders, return the key as soon as your bundle is complete.